Training Consultancy

An introduction to training

You or your staff may be concerned with serving people with disabilities; worried about doing or saying the wrong thing and often solve the problem by not doing anything at all. Our training provides an opportunity to explore these fears and concerns and find out more about “disability”. It should help delegates realise that providing a service to people with disabilities is fundamentally common sense, courtesy and good customer care.

Training courses may involve role play and group activities. Photographs and videos may be taken during training.

Benefits of training:
Customers

Good quality service and hospitality are the priority in any business. How we meet and communicate with customers is vitally important. Training in these skills is on the whole accepted as norm in most businesses today, but in order to successfully service customers with disabilities, specific disability awareness training for management and staff should be adopted as part of any induction or ongoing training strategy.

Business

There are approximately 10 million people with disabilities in the United Kingdom and our research shows that 1 in 4 of your clients will have some connection with a person in a disability. This is a large section of society and massively untapped market. The volume of repeat in sectors such as travel and leisure is proof that customers with disabilities, their family and friends, will display loyalty to a service where their needs are understood. Training will greatly improve the quality of service you can provide which should result in improved staff morale, customer satisfaction, and profit. .

And the law …

It is suggested as a 'reasonable adjustments' included in the Disability Discrimination Act (DDA) 1995 to provide formal 'Disability Awareness Training' and 'DDA Training' for appropriate personnel. If a possible case of discrimination does take place and there is no record that training has been given, then your business will be liable. Our popular and continuously updated courses give delegates a chance to understand the issues surrounding disability and feel comfortable and confident in their interactions with people with disabilities people.

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Disability Awareness Training

Accessible Wales flagship training course is and Introduction to Disability Awareness which is a program of informal but professional training courses. This course is aimed at addressing day to day issues relating to disability within the workplace.

These course are scheduled monthly and are generic, any of our clients can send staff members on them. We do run more specific courses for individual clients, these are tailored to the client’s needs. For example, if you work in the retail sector we will try and give examples of discrimination and scenarios that could occur in a shop, restaurant or cinema.

The basic Introduction To Disability course covers:

  • Introduction and overview to disability
  • A hands on experience of issues facing people with disabilities in the workplace
  • Good and bad communication in the work place
  • Appropriate language and signage
  • An overview of legislation relating to people with disabilities

Please contact us for more information on our courses.

Price
Courses are priced at £70 per head for generic courses.  We also offer block bookings at £500 for up to fifteen people.  Lunch is not provided with this price.

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Basic Introduction To Disability Living Allowance

Accessible Wales commissioned a course which outlines Disability Living Allowance. It aims to provide clients with the knowledge to go forward and apply for this allowance. Delegates will be able to understand the purposes of the benefit and who and what it can be used for.

Price
Courses are priced at £50 per head for generic courses.  We also offer block bookings at £500 for up to fifteen people.  Lunch is not provided with this price.

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Disability Discrimination Act 1995 Training

Those who are not aware of the meaning and requirements of this act can intentionally or unintentionally discriminate against a people with disabilities via employment practices or service provision. By undertaking DDA training, businesses can acquire an understanding of this piece of legislation therefore allowing the development of new strategies to avoid such discrimination.

DDA Training Will Cover:

  • An overview of the DDA;
  • Who is classified as 'disabled' under the Act;
  • Employers obligations under the Act;
  • Service Providers obligations under the Act;
  • Guide to 'reasonable adjustments';
  • Seminars and Presentations.

There is no price or duration available for this course as it is yet to be finalised and will be launched in early 2009.

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